Effective date: 25 April 2026
TimeCraft Advisory guarantees that your Efficiency Assessment Report will identify a minimum of five recoverable hours per week. If we do not meet this threshold, you are entitled to a full refund of your assessment fee.
Your personalised report includes a detailed Time Impact Summary showing the current time spent on each activity, the projected time with our recommended changes, and the net hours recovered. The five-hour guarantee refers to the total net hours saved across all recommendations.
"Net hours saved" means the actual time reduction: your current time on a task minus the time the new method will still require. We never inflate numbers by counting the total time you currently spend as savings. If a task takes 10 hours now and 6 hours with the new approach, we count 4 hours saved, not 10.
If your report identifies fewer than five net recoverable hours per week, simply email brick@timecraftadvisory.com within 14 days of receiving your report. No forms. No complicated process. Just let us know.
Refunds are processed within 10 business days of your request. The refund will be returned to the original payment method used at checkout.
This guarantee covers the assessment fee only. It does not extend to optional implementation services, team assessments, or any other add-on services purchased separately.
The guarantee is based on the recommendations identified in your report, not on whether you choose to implement them. We guarantee the opportunity exists. What you do with it is up to you.
Cancellations made at least 48 hours before your scheduled Discovery Session receive a full refund. Cancellations within 48 hours may be subject to a cancellation fee of up to 50% of the session price. Full details are in our Terms of Service.
If you have any questions about this policy, contact us at brick@timecraftadvisory.com.